Returns and refunds
We want you to be happy with every card. If something is wrong, tell us and we will make it right.
If a card is not what we described
If you receive the wrong card, a card in worse condition than listed, or a card damaged in the mail, email service@finelux.co within 14 days of delivery with your order number and a photo of the card. We cannot act on a claim without the photo.
We will reply with return instructions. You pay the return postage. We refund the card in full once it arrives back with us.
If you change your mind
You may return any card within 14 days of delivery, in the condition we sent it. Email us first and we will reply with return instructions.
You pay the return postage. We refund the price of the card once it arrives. The original shipping charge is not refunded.
Cancelling an order
If your order has not shipped yet, email us and we will cancel it and refund it in full.
If a card sells out while you are checking out
Every card is checked again at the moment your payment goes through. If a card sold moments before, we refund that card automatically and ship the rest of your order.
How refunds are paid
Refunds go back to the card or account you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Last updated October 11, 2026.